Refund policy

Consumer Rights and Cancellation

You may cancel your first order and receive a refund at any time before your order is delivered and up to fourteen days afterwards (cooling off period), beginning on the day after you receive the products. In this case, you will receive a full refund of the price paid for the products in accordance with the Calm+Collective refunds policy (see below).

Each box subscription is for these purposes a single order forming part of a regular delivery of goods, so you can only cancel a box subscription and receive a refund within fourteen days of receiving your first bi-monthly box. You can of course cancel your subscription at any time, but it is only if you do it within this initial fourteen day period after your initial subscription that you will be entitled to a refund (as required by UK legislation known as the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).

To cancel your order, you must inform Calm+Collective by email, giving us your name, address and order number. You must return the products to Calm+Collective within 14 days of notifying us of the cancellation in the same condition in which you receive them and at your own cost and risk. Calm+Collective has a right to deduct from your refund amount any reduction in value of the products caused by your handling of the products beyond what is necessary to establish the nature, characteristics and functioning of the products.

Calm+Collective's refund policy is: if you cancel an order within the fourteen-day cancellation period (see above), Calm+Collective will refund you as soon as possible and, in any case, within fourteen days of the day of our receipt of the returned products or (if earlier) the day you provide evidence of having sent the products back to us.

Calm+Collective will refund the price of the products in full excluding the cost of delivery. Calm+Collective will refund the purchase price using the same method originally used by you to pay for your purchase.